Requests to visitors (Ueno district)

To prevent the further spread of COVID-19, online advanced booking is required for all visitors. Please check below before your visit.

Thank you for your understanding and cooperation. We apologize for any inconvenience this may cause.

Please be advised

  • Please refrain from visiting the museum if you have;
    ・ A fever over 37.5 ℃.
    ・ Cold-like symptoms; coughing, sneezing, running nose and pharyngitis.
  • We will measure your temperature and ask your physical condition before entry. If you have a fever or symptoms above, we will decline your entry.
    ※We may ask you to leave the museum if you have such symptoms of cold as intense coughing.
  • Please ensure that you wear a face mask and cover your cough.
  • Please do not speak loudly or yell and keep quiet during your visit.
  • Please wash your hands regularly.
  • Please use e-money, credit cards or e-tickets at the time of payments if at all possible.
  • Please keep social distance from other people during your visit.

Suspended exhibits and services

  • ComPaSS –Exploration area for families with children- (on 3rd floor of Global Gallery)
  • “Investigation Technology for the Earth” area on 2nd floor of the Global Gallery
  • Information terminals (Kiosks)
  • Floor guide and “Touch and Talk Wagon” by volunteers
  • Lending audio guide devices including Kahaku Navi and IC Cards. Sales of  worksheets.
  • Some of Study programs and events. (Details will be updated on the event calendar on our website.)

Other measures for the prevention of infection

  • We reduced the number of tables and chairs in restaurant, cafeteria and lounge.
  • The number of items on sale at the museum shop are reduced. We will distribute numbered tickets to restrict the entry when the shop is too crowded.
  • The THEATER 36〇’s capacity is limited to 20people each time for the time being.
  • Some of the toilets and the smoking areas are closed for the purpose of the thorough cleaning of the museum facilities.
  • We will not open at night (5:00pm to 8:00pm on Fridays and Saturdays) for the time being.
  • Barriers are placed to prevent the virus spread at information desks. Staff are wearing face shields or face masks when serving the visitors.